Shipped from a small business located in Texas

Contact

Talk to the FSD Buddy team

Questions about an order, shipping, returns or getting your Buddy set up right? Email or call — a real person in Texas picks these up, not a bot.

Email

mkivtrd311@gmail.com

Best for order questions, returns and anything that needs a paper trail. Include your order number and we'll move faster.

Email us now

Phone

+1 (210) 428-1227

Tap to call from your phone. If nobody answers, leave a voicemail with your order number and we'll ring you back.

Call +1 (210) 428-1227

Hours & response times

Phone hours

Mon–Sat, 9:00am–6:00pm CT

Central Time, Texas. Closed Sundays and major US holidays.

Email replies

Within 1 business day

Most questions get an answer the same day during phone hours.

Orders & shipping

Shipped from Texas

Small business, small team — every order is packed by us.

Before you write, grab these

  • Order number

    The # from your confirmation email — it's the fastest way to find your package.

  • Email used at checkout

    We match orders by email, so use the same address you bought with.

  • Car and software version

    Which Tesla you drive and what the screen says under Software.

  • A photo or short clip

    For anything physical, one image saves a dozen messages back and forth.

FSD requires active supervision at all times. We're happy to help with setup questions, but we can't take requests that involve hiding your attention from the car.